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100% Satisfaction Guarantee
100% Satisfaction Guarantee
At any time within 30 days of receiving your order if you are fully satisfied with your purchase you may return your order for a full refund minus shipping charges. We want you to be pleased with everything you buy from Winfield Woodworks and if your purchase is not at all what you expected it to be, return it for a complete refund, exchange or adjustment to your satisfaction.Exchanges
If you received your order but you'd prefer to have it in another size or wood species, we're happy to exchange it for you. Exchanged products will be shipped once the original product has been returned and inspected for damage. The customer is responsible for paying all shipping costs when it is the customers decision to make an exchange and not a result of a defect in our craftsmanship.
Returns
You have 30 days from the date you receive your order to return it for a full refund minus shipping charges. Shipping charges are non-refundable because it is a separate service provided by the shipping carrier of your choice to deliver the product you purchased from our company, as a result
we cannot refund the shipping charges for the services of another company so only the product price is refunded in full.
Shipping Costs
Shipping costs are non-refundable. Shipping charges are non-refundable because it is a separate service provided by the shipping carrier of your choice to deliver the product you purchased from our company, as a result we cannot refund the shipping charges for the services of another company so only the product price is refunded in full. However if the craftsmanship of the product is defective please notify us immediately. We will then pay the return shipping charges and send you a new product. All return shipments will be made through FedEx Ground or USPS Priority Mail.
Damaged or Defective Products
If the product is damaged or defective upon arrival please notify us immediately, we will pay the return costs and send you a new product. All products are shipped fully insured with USPS Delivery Confirmation or FedEx Tracking number.
Custom Orders
Custom Orders are non-refundable, this includes products that have customized engraving, lettering and custom sized products such as spice racks, recipe boxes and bread boxes ect...
Changing an Order
If you have already completed an order and wish to change or add an additional item to your order, Contact Customer Service for assistance either through email or by phone. Please include your order number you would like to change to ensure accuracy. Please include the order number of the item that you would like to cancel to ensure accuracy.
Order Status
You can check the status of your orders at anytime simply by logging into your account and viewing the Order Status page. This is the easiest and fastest way to get the most current up to date information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page. If your order has been shipped with FedEx Ground you may track your order using the links provided in your order details area.
Phone Orders
Don't feel comfortable ordering products online? No problem! We accept orders over the phone too. To order by phone, please call us at 1-828-808-9727 during our business hours, open 7 days a week, 8AM - 9PM. Before calling, please note the Products you wish to order, such as a 3 x 5 Recipe Box in Maple
We are committed to providing the finest handcrafted products and services to our wonderful customers. If you are not completely satisfied with your purchase, contact us and we will make it right for you. Guaranteed!
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Testimonials
My wife loves it. You did a fantastic job on it. It is a
beautiful piece of work. I tell everyone about your site., John more testimonials...
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