You can change the delivery address as long as your order has not shipped. Contact us by email or at 828-808-9727 to request the address change.

All in stock orders will be sent the day after the order is placed. Orders are shipped Monday through Friday, excluding holidays. Custom made orders can very depending on our backlog, an estimated completion date is set at the time the order is placed and is updated during the schedule.  more

Yes, you may specify different billing and shipping addresses during the checkout process.

Yes. We can ship to any international country with USPS International.

Yes. We can ship to any military address with USPS.

No problem, you have 30 days from the date you receive your order to return it for a full refund minus shipping charges. Shipping charges are non-refundable because it is a separate service provided by the shipping carrier of your choice to deliver the product you purchased from our company, as a result we cannot... more

No problem, if you received your order but you'd prefer to have it in another size or wood species, we're happy to exchange it for you. Exchanged products will be shipped once the original product has been recieved. The customer is responsible for paying all return shipping costs when it is the customers decision... more

No. Custom Orders that have customized engraving, lettering and custom sized products such as spice racks, recipe boxes and bread boxes are non-refundable because we cannot resell them.

If we made a mistake and sent you the wrong product or you are missing a product we will send you the correct product ASAP and will pay the return shipping costs. Please notify us immediately by email or at 828-808-9727 EST.

If the product is damaged you must notify the shipping carrier immediately upon receipt and then contact us so we can process a damage claim with the shipping carrier and so we can send you out a replacement product. Please contact us by email or at 828-808-9727 EST.